Blog Posts Process Management Robotic Process Automation (RPA) Tools

The Value of RPA in the Telecom Industry


 Even though the telecommunications industry is well-established, providers continue to face unique challenges in delivering innovative services to their customers. As more and more people turn to telecom companies to keep them connected with globalized networks, telecom providers must compete with one another to provide the fastest, most affordable, and cutting edge services. Yet, many of these companies are burdened with large volumes of operational processes — managing data, controlling cost and business efficiency, increasing business agility, acquiring and retaining talent, developing new services — that prevent them from focusing on the most critical aspect of their business: their customers.  

As such, the telecom industry is well positioned to take advantage of innovative automation technologies to help them address their pain points and streamline their business operations, ultimately giving them an advantage in a competitive market. In a 2016 Blueprint Report for Accenture, Horses for Sources suggests that “Intelligent automation and, in particular, robotic process automation (RPA) will become deeply integrated into telecom business processes” within the next two to three years.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples