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The US Federal Customer Experience Remains Weak And Uneven In 2019

Blog: Forrester BPM Center of Excellence

The White House requires federal agencies to “provide a modern, streamlined, and responsive customer experience across government, comparable to leading private sector organizations.” Unfortunately, results from Forrester’s 2019 US Federal Customer Experience Index (CX Index™) show that federal CX remains weak and uneven. Read our full report for complete results. The 15 US federal agencies […]

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