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The total experience imperative for Utilities

Blog: OpenText

A woman uses her mobile device.

Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance risks. Risk mitigation is often thought of as a defensive tactic, but there are opportunities for Utilities to play offense—especially when it comes to experience. In a recent webinar with …

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