Blog Posts Process Management

The Three Megatrends For Customer Service In 2020

Blog: Forrester BPM Center of Excellence

Customer service is hard. Connected customers compare your service experiences not just with your competitors but also with the best experiences that they’ve had with consumer brands. They broadcast poor experiences, which leads to abandoned purchases, lost sales, and brand erosion. Modernizing customer service operations takes a long-term investment in AI and automation to better […]

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