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The Ten Commandments of Process Redesign


What are the critical success factors of big changes to major end-to-end processes?


©2013 Hammer and Company. All rights reserved.
Steve Stanton
August 14, 2014
Introductory Webinar
Process Redesign
1©2014 FCB Partners.. All rights reserved.
The Ten Commandments of Successful Redesign
1. Go fast
momentum is its own reward
2. Don’t underinvest in Change Management
the number one killer
everything is change management
3. You need a strong sponsor and meaningful project governance capability
the key word is POWER
4. Don’t believe anything that comes out of a conference room
avoid wishful thinking, test everything
5. Use data-driven decision making
you need the TRUTH about today
6. Exploit new technology
process lifecycles are shrinking
7. The project plan must be flexible and evolutionary
plan right to left
8. The quality of the team is critical
10 X 10% does not equal 100%
9. The business case is about credibility, not a great ROI
it will evolve as you know more
10. Go fast
don’t underestimate executive ADHD and the pull of today

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