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The supply chain – pain points in master data

Blog: Capgemini CTO Blog

In my first article, I outlined some of the challenges that organizations face in running their supply chain functions. This time, I’ll consider the difficulties specifically with master data, and how to address them.

The pain points in master data

There are many pain points across the supply chain, some of which are specific to the function, while others span broader process or technology issues. Some of these pain points relate to incorrect or incomplete master data used by the business processes. Supply chain processes are tightly integrated with reference and transactional master data, so it’s very important that the information used in business processes and day-to-day operations is of the highest quality. The success of an efficient and agile supply chain begins with complete and accurate master data.

In my experience, most MDM issues in an organization stems from the basic fact that there is no single owner of the entire end-to-end lifecycle of master data. Instead, data creation and maintenance are fragmented within the organization. For example:

…and the answer lies in…

The best way to avoid issues is to set up an integrated master data management system, with dedicated governance over the correctness, completeness and on-time availability of master data. Conducting a mature assessment of current master data with regards to people, processes, technology, and governance will help organizations to set a realistic goal on what needs to be done with a time horizon in mind.

As with so many things in life, an external perspective can sometimes identify issues and potential solutions more readily than can be achieved from within. What’s more, that same external view can also bring with it a broad range of relevant experience that simply isn’t available inside the organization. A knowledgeable and seasoned service provider can help to unleash the full potential of master data, and perhaps even provide an end-to end service, from advice, to implementation, to managing the services.

It’s worth considering. In an increasingly competitive business world, the efficiency of the supply chain is crucial not just to margins but to customer goodwill – and a great supply chain is built on great data.

To learn how Capgemini’s Digital Supply Chain  solution can help ride the emotional rollercoaster of procurement, contact:

Read Capgemini Research Institute’s “The Digital Supply Chain’s Missing Link: Focus ” report to learn more about how organizations across consumer products, manufacturing, and retail understand the digital initiatives they are adopting, the benefits they are deriving, and the way they are transforming their supply chain.

Abhishek Bikram Singh has over 12 years of industry experience (CPG, Manufacturing, Chemical, Retailers) in managing different supply chain functions. He has worked with clients across industries to define their current MDM maturity with respect to people, process, technology, and governance, and to develop their target operating model.

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