The Super User Role: An Extended Concept
Blog: BPTrends - Articles
Laila Māra Pesoa, a process knowledge management expert at the Cabot Corporation, introduces a new concept—that of the Super User role, a process and knowledge specialist located in each department within the organization who works as the liaison between the BPM structure and people who work in it.
Laila has worked previously in a fast consumer goods company as Supply Chain Process owner, and has participated in the implementation of the SCOR model in Supply Chain processes for all Baltic Countries.
Laila has developed the BPM 6×5 (BPM 6 by 5) model, a self-assessment model that aims to Measurement of the Maturity of an Enterprise in BPM and to guide the development of action plans to move the organization forward in maturity. Maturity in BPM became then Laila’s main topic, especially from the People’s perspective: how to create in people a process thinking mindset that enables continuous improvement?
Contact Laila at firstname.lastname@example.org