Blog Posts Process Management

The State Of CX Teams

Blog: Forrester BPM Center of Excellence

We conducted our 2019 survey on CX teams in the hopes of understanding the characteristics that correlate. We looked at a range of variables – size and scope, budgets and buy-in. Our discovery: There are only slight correlations in certain circumstances. If you want the specs for the perfect CX team, there is no such […]

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