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The Second Edition Of Our Forrester New Wave™ Evaluation On Chatbots For IT Ops

Blog: Forrester BPM Center of Excellence

Today, we released: “The Forrester New Wave: Chatbots for IT Operations, Q4 2020.” We looked at the top nine vendors in the market today and evaluated them across 10 criteria. Organizations looking to improve employee technology experience or increase their automation capabilities can use IT chatbot platforms to: Deflect tickets from the help desk Automate […]

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