Contributed on September 25, 2014

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The Process Revolution – Why Organisation Need Business Process Improvement Like Never Before In Our History

Description

A challenging, thought provoking and entertaining presentation that details why now, more than ever organisations need to embrace business process. Process Improvement Group CEO Craig Reid takes the audience through an explanation of the current key challenges, why they need to embrace process now and the secrets to turning the challenges on their head by embracing customer centric, innovative strategies that will help their organisations succeed. Learn:

Why organisations are under threat like never before

Why now is the time for organisations to embrace Business process

The fundamental shift that Business process can bring

How organisations can not just survive, but thrive.

Transcript

PI Group Logo
Music – Revolution
WHY WE NEED PROCESS TODAY LIKE
NEVER BEFORE
THE BOY AND THE BIG TRIP
WE LIVE WITH A
CHALLENGING LEGACY
THE INDUSTRIAL REVOLUTION
A SCOTSMAN
A PIN FACTORY
THE DIVISION OF LABOUR
BUT…WHO WORKS IN A PIN FACTORY?
WE DO…AND WE DON’T…
NEW
ROLES IN
INCREASED
COMPLEXITY
SHOCK!
COMPLEXITY IS THE FIRST
COMPETITOR
RESHUFFLING ROLES ONLY
MOVES THE PROBLEM
REWORK
DELAYS
THE CUSTOMER SUFFERS
8877%%
THE GOLDEN AGE IS OVER
A RE-LEVELLING IS UNDERWAY
TECHNOLOGY IS THE LEVELLER
A LEVEL PLAYING FIELD
THE TROUBLE WITH BATTLESHIPS
THOSE DAMN DINGHIES
ACORNS & OAK TREES
UNPRECEDENTED COMPETITION
AN AGE OF CUSTOMER POWER
THOSE YOUNG WHIPPERSNAPPERS
87% STARTS TO LOOK GOOD!
““TTHHEE DDIIVVIISSIIOONN
OOFF LLAABBOOUURR &&
CCUUSSTTOOMMEERR
CCEENNTTRRIICCIITTYY AARREE
PPEERRPPEETTUUAALLLLYY
AATT OODDDDSS”” — MMee
CONVEYOR BELT THINKING
START THINKING HORIZONTAL
NOTHING CAN BE SAID TO BE CERTAIN
EXCEPT DEATH AND TAXES
INVEST IN PROCESS GLUE
FLEXIBLE GLUE
FASTER TO MARKET
BALANCE THE AUTOMATION SEESAW
WWEE MMUUSSTT MMOOVVEE
FFRROOMM
IINNDDUUSSTTRRIIAALL
RREEVVOOLLUUTTIIOONN TTOO
CCUUSSTTOOMMEERR
RREEVVOOLLUUTTIIOONN
CUSTOMERS AT HARM’S LENGTH
THE CUSTOMER EXPERIENCE DOES
NOT START WITHIN YOUR WALLS
TOTAL CUSTOMER ALIGNMENT
THE PROCESS & THE CUSTOMER
EXPERIENCE MUST BE ONE
RUTHLESSLY CUT A PATH TO THE
CUSTOMER
TAKE OFF THE BLINKERS
THERE IS NO TxRxxY CAN’T
DON’T LIMIT THINKING
LIMITATIONS
KILL
INNOVATIONS
WEAR MANY CUSTOMER HATS
THINK BIG, ACT SMALL
YOU GET WHAT YOU NICHE FOR
AND YOU’RE ALWAYS NICHING
SEEK THE POWER OF SCALE WITH
NICHE PERSONALISATION
BBUUSSIINNEESSSS
PPRROOCCEESSSS
IISS AANN
AAUUTTHHEENNTTIICC
VVOOIICCEE TTHHAATT
SSAAYYSS WWHHAATT
BBUUSSIINNEESSSS
WWEE AARREE IINN
ACTIONS SPEAK
LOUDER THAN MARKETING
TODAY ANYONE IS YOUR
JUDGE AND JURY
SO WE NEED TO SPEAK
CUSTOMER EXPERIENCE
THEY BUY MORE FROM YOU
THEY WON’T LEAVE YOU
THEY RECOMMEND YOU
IT’S A LOT LIKE BEING IN LOVE
QUESTIONS
LLEEAAVVEE AA
BBUUSSIINNEESSSS
CCAARRDD TTOO
RREECCEEIIVVEE YYOOUURR
FFRREEEE CCOOPPYY
COMING SOON
ASK US HOW TO TRANSFORM YOUR
BUSINESS IN 2 DAYS!