Blog Posts Process Management

The Power of L.O.V.E.

Blog: OpenText

In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses recognize the need for a more holistic approach to customer engagement. Enter design empathy—a powerful concept that goes beyond functional aspects to understand and address the emotional and experiential dimensions …

The post The Power of L.O.V.E. appeared first on OpenText Blogs.

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