The PAIN Points of Today’s Large Organisations: #5 Losing/Not Attracting Customers
The following article is a section from my book, The Process Revolution – Transforming Your Organisation with Business Process Improvement. You can obtain a free paperback, kindle or PDF version simply by clicking here. Smaller upstarts are stealing customers through better customer experience and being quicker to market with products and services that customers not only want, but […]
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