Blog Posts Process Management

The One Where The Car Inspection Expired Due To Malware

Blog: Forrester BPM Center of Excellence

We kept Research Associate, Alexis, pretty busy during the first three months of the year, and she procrastinated getting her annual car inspection in Massachusetts done. When she showed up to get her car inspected early last week (the day before her inspection sticker expired), the service center couldn’t do the inspection. She was astounded […]

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