Blog Posts Business Management

The New Normal is … autonomous and shaped by digital leaders

Blog: Capgemini CTO Blog

In this blog, part of ‘The new normal’ series from Capgemini Invent, we look at how organizations are Reinventing Work as they respond to the immediate challenge of COVID-19. They are also seeking to ensure their longer-term survival by addressing new challenges, such as the need for a hybrid operating model (both physical and digital).

Accelerating the shift to remote working

The first half of 2020 taught us the huge value of being able to adapt quickly and work remotely. For many organizations the pandemic caused an abrupt acceleration and switch to fully remote working models. This reinvention of where and how we work has required strong leadership as organizations now reflect on lessons learned, rethink autonomous working models to respond to changed employee and business requirements, and encourage employees to be active partners in shaping the future.  This latter point is important. Employee engagement is a key success factor in transforming your corporate culture. A study by Gallup reveals that when it comes to transformation, engaged employees increase productivity by 21%.

Why autonomous working and digital leadership are crucial

Having experienced the benefits of remote working, employees and employers alike are returning to the new normal with changed expectations regarding their working models and culture. While the shift to remote working prompted by the pandemic was the first step towards a new way of working for many organizations, they have quickly seen its potential for generating savings, employee satisfaction and increased productivity.

This is evidenced by some interesting research findings:

Three aspects of cultural transformation on which to build success

So, how do business and IT leaders facilitate what looks to be a permanent shift towards more autonomous hybrid working models that include flexible office and remote work? At Capgemini Invent, we believe there are three key areas that need to be addressed: motivation & engagement, cohesion & alignment, mental wellbeing & social connection.

Motivation & Engagement

Remote and hybrid work models are based on performance metrics that focus on results rather than location and activity. But for Reinventing Work transformation to succeed, leaders need to:

Cohesion & Alignment
Remote/hybrid teams require transparent leaders able to communicate a clear business and team vision. These leaders must articulate a strategy and purpose to connect and engage their teams. Here are our recommendations for ensuring cohesion and alignment:

Mental Wellbeing & Social Connection

A UK survey revealed that employees miss the social interaction when solely working remotely. That’s why team identity, a sense of belonging and trust are key for high performing teams.

Upskilling your leadership for autonomous teams

To enable leaders to successfully manage their teams in remote, physical or hybrid settings, organizations need mature digital leaders. At Capgemini Invent, we have helped many organizations build digital leadership skills and virtual competencies. At Siemens for example, we helped its Supply Chain Management organization develop a Learning Journey for Digital Leaders, and a #Digital Leaders training product is now being implemented throughout the Siemens Group.

Organizations with autonomous working conditions equip their employees with digital tools and give them the freedom to work independently – anytime and anywhere.  Successfully managing an autonomous and remote workforce will unleash productivity gains, cost savings and higher employee satisfaction on the journey to Reinventing Work.

Find out more

To gain an initial understanding of how future-ready your working model and leadership team are, try our free Digital Culture Assessment teaser version here.

Learn more about how Capgemini Invent is Reinventing Work here.


Isabell Schastok

Manager – People & Organization

Capgemini Invent

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples