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The new incident management: safety-critical practices on the rise

Blog: Forrester BPM Center of Excellence

Last May, WannaCry ransomware locked computers around the world. The incident hit the UK’s National Health Service hard. The attack hindered urgent NHS services by blocking access to its computers. It locked out vital medical equipment such as MRI scanners and devices for testing blood and tissue samples. Some hospitals had to send ambulances to other locations. Technology […]

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