The National Association of Call Centers Wants You
Can you spare five minutes of your time? I have an opportunity for you to make your voice heard. The not-for-profit National Association of Call Centers (NACC) is gathering the data needed for continued contact center research in 2016.
Although Saddletree Research is my primary business, I have worked under contract as research director for the NACC since 2008. Each year we ask the end-user community to help us launch our annual research by participating in a brief survey that will take about five minutes to complete.
All questions are closed-ended, so it’s like taking a quick multiple choice quiz. We are looking for the opinions, attitudes and intentions of survey respondents, so there’s no further commitment beyond this fast survey. All we need is your help.
As a 503(c)(6) not-for-profit industry organization, we simply don’t have the resources that the for-profit marketing organizations that vie for your time have. We have to rely on the kindness of the industry to help us out. Also, the survey does not ask for identifying information, so no one will contact you in any way as a result of your participation. Your confidentiality is guaranteed.
So, if you can spare five minutes, please help us out. The results of the survey are published throughout the year in essays and articles that we author and publish in our monthly newsletter, In Queue. Subscriptions to In Queue are available at no charge by simply going to www.nationalcallcenters.org and clicking on the box on the right side of the home page.
We’ll be happy to add you to our subscriber list and hope that you’ll consider becoming involved in our membership community. To see a sample newsletter, please visit http://www.nationalcallcenters.org/images/stories/htmlnewsletters/vol11no02.html for the latest edition.
Your help is critically important to us, so please go to our survey and spend five minutes with us. On behalf of the NACC and the North American contact center industry, thank you in advance!
The post The National Association of Call Centers Wants You appeared first on Customer Experience Management Blog.
Leave a Comment
You must be logged in to post a comment.
