The Impact Of Learning On Your CX Transformation
Blog: Forrester BPM Center of Excellence
When Forrester asked business leaders what priority actions they’re taking to improve employee experience, the top response was increasing access to training and skill development. Investments in education have a multiplier effect: Employees are more likely to stay with a company that invests in their career development, while employers gain a more engaged workforce. Despite the clear potential for great ROI, many corporate learning programs fall short. According to Forrester data, only 26% of information workers* believe that current learning programs help them perform better. Typical training programs are long and […]
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