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The Future Of Services: An Interview On Why We’re Launching This Research

Blog: Forrester BPM Center of Excellence

  This is an interview that Allen Bonde and I did to launch our coverage of the future of services. Markets and firms are changing dramatically under the relentless forces unleashed by technology. Customers’ expectations rise continuously. Firms die or thrive based on their ability to reinvent their businesses to reach and serve customers. And […]

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