The Canada Customer Experience Index, 2021, Has Good News For Canadian Brands!
Blog: Forrester BPM Center of Excellence
Forrester’s Canada Customer Experience Index (CX Index™), 2021, reveals the scores of 97 brands across nine industries. Our full report has a wealth of data at the brand and industry levels. In brief, when we compare only brands that we studied both at the start of the pandemic in 2020 and in 2021, the quality […]