Blog Posts Process Management

The Billion-Customer Digital Accessibility Opportunity

Blog: Forrester BPM Center of Excellence

There’s a vast population that many companies can’t reach because they design experiences without accessibility in mind — it’s large and growing by the minute. And these potential customers have money to spend: Over 1 billion people worldwide have a disability and they have over $1.2 trillion in annual disposable income. That number balloons to […]

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