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The Airline Industry Meltdown Proves The Business Case For Digital Employee Experience

Blog: Forrester BPM Center of Excellence

“Fasten your seatbelts. We’re experiencing some DEX turbulence.” As I write this, I’m halfway over the Atlantic on my way back from visiting clients in Barcelona, Spain, where I’ve spent the last two days sharing my research on digital employee experience (DEX). The DEX market continues to be red hot, with nearly one-third of decision […]

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