The 2024 DCIS Forrester Wave™ Reignites The Promise Of Truly Unified Channels
Blog: Forrester BPM Center of Excellence
The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 is now live! In this first-ever evaluation of the Digital Customer Interaction Solutions (DCIS) market, we analyzed 34 product and strategy criteria for the 11 most important vendors in this space (listed alphabetically): [24]7.ai, ASAPP, eGain, Gladly, iAdvize, Intercom, Khoros, LivePerson, Sprinklr, Unblu, and Verint. When […]