The 2016 State of the Speech Technology Industry: Speech Analytics
Blog: Customer Experience Management Blog - KANA Software
As organizations place increasing value on what their customers think and feel, the potential in evaluating a customer’s actual words cannot be overstated.
The effects of understanding and then acting on this information can positively affect how all departments prioritize their work.
Recently I spoke to Speech Technology and highlighted how speech analytics technology can help organizations determine a customer’s mindset—a critical insight in today’s highly competitive marketplace.
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