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The 2016 State of the Speech Technology Industry: Speech Analytics

Blog: Customer Experience Management Blog - KANA Software

As organizations place increasing value on what their customers think and feel, the potential in evaluating a customer’s actual words cannot be overstated.DanielZiv-11-10-682x1024

The effects of understanding and then acting on this information can positively affect how all departments prioritize their work.

Recently I spoke to Speech Technology and highlighted how speech analytics technology can help organizations determine a customer’s mindset—a critical insight in today’s highly competitive marketplace.

Read more.

The post The 2016 State of the Speech Technology Industry: Speech Analytics appeared first on Customer Experience Management Blog.

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