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Technology Impacting Business Process Management

Business process management (BPM) is a tool used to improve all aspects of operations, from managing workflows more efficiently to achieving specific productivity goals. Companies use BPM to point to and configure changes and see a tangible return on investment.

The use of business process management focuses on several areas, including:

With the rapid advances in technology, business process management is seeing big changes.

1. Low-Code Solutions

As business process management becomes mainstream, more vendors are moving to no- or low-code platforms to cater to users with little to no coding experience, but who still want to quickly integrate digital solutions. About 63 percent of IT leaders say low-code options will allow developers to release applications more quickly.

Many vendors are already rolling out products that focus on allowing any business to adapt to the new digital landscape. These low-code platforms use features like forms, drag-and-drop designs, and prebuilt templates and workflows. These solutions are expected to see an increase in demand as more businesses look to digital integration.

2 . Data Integration

Many companies are using BPM tools in conjunction with data integration, deploying a mixture of both automated and manual techniques. With this duo, businesses can easily pull data from multiple sources, gaining more information to organize, process and act on. This collection process can instantly get information from sources like websites, apps, social media profiles, ad campaigns and much more.

Business process management can also perform data governance and can resolve conflicting findings through automated matching. More complicated conflicts will require a workflow, which can send data to users by validating the correct information. Besides collection and organization, BPM can also manage and automate the deployment of necessary stats.

3. Adaptive Case Management (ACM)

BPM focuses on increasing the efficiency of predictable tasks, which are made up of structured, known processes. However, even when the solution to a problem is identified, many factors that make the journey unpredictable.

One growing trend impacting BPM is solutions that can manage multiple processes, called adaptive case management (ACM). With the use of both tools, a set solution can follow different paths within a workflow depending on consumer decisions. These tools will reduce or even eliminate the need for overly complex workflows that attempt to encompass every possible customer interaction.

4. Robotic Process Automation (RPA)

Robot process automation (RPA) is the use of robot workers that can imitate human behavior to complete high-volume, manual tasks. What’s more, bots can complete this work error-free. Businesses have already begun implementing RPA as a way to complete structured data collection, entry and verification more quickly and effectively.

RPA won’t replace business process management. However, the tools can be used together to automate workflows for a combination of repetitive tasks. One example is deploying BPM in the cloud to connect with on-site systems to share information. From an automated signal, a bot can log in to a remote system, access data, copy it and log back out.

5. Artificial Intelligence (AI)

Artificial intelligence (AI), when used in conjunction with BPM, can make business processes smarter and more efficient. That’s because AI continually evaluates data to make future behavior predictions, which can then be analyzed and implemented into business strategies.

More BPM vendors are adapting their tools to implement AI capabilities. They can then be used by businesses to provide predictive analysis of customer behaviors. Once a company has the likely steps a consumer will take, it can be proactive about creating strategies tailored to that specific behavior.

6. App Platforms

App development platforms are being used as a solution to provide stable cloud-based systems for companies to build integrated workflows, processes and applications. With the deployment of business process management, app platforms are driving digital transformation where data and processes flow freely within the controls put in place.

With app platforms, businesses can establish roles and permissions in a simple chain-of-command system. Developers can then integrate prebuilt data workflows that pull data directly into the app. BPM tools can also be used to map out interaction processes within the app, pulling in relevant data to determine optimizations.

How to Implement New Technology

These new trends ultimately have one goal, which is to make the implementation of technology easier and quicker for businesses. To determine which new tech solution will work best for you, it’s best to find your greatest need. Perhaps your goal is to drive more traffic to your website, or maybe you want to increase annual sales.

Once you know what you want to accomplish, you can search for a BPM vendor that fits your needs. Whether it be artificial intelligence or adaptive case management, these tech trends are making it easier than ever to boost efficiency and productivity in any business. Even if you’re a company with no prior knowledge of coding, low- and no-code options have been developed to make digital integration simple and understandable.


Megan Ray Nichols 
STEM Writer & Blogger


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