Description:
An emerging leader in the development of Business Automation and Document Management software is looking for a strong team member to join our Clearwater, Florida team. The ideal Technical Support Engineer possesses an excellent customer service attitude, creativeness in troubleshooting and overall problem solving. The position’s duties include: installing, diagnosing, repairing, and upgrading our specialized business process software for our clients. Other duties include: The support and maintenance of internal servers and network infrastructure.

Responsibilities:

• Ability to manage and prioritize daily workload, tasks, and special assignments
• Ability to work independently and in team environment
• Provide ongoing operational support including: new software installs, upgrades, and bug fixes
• Performance monitoring, troubleshooting, and tuning of software
• Ability to create and maintain comprehensive documentation detailing best practices
• Ability to see support issues to resolution and maintain client satisfaction levels
• Support and maintain internal server and network infrastructure
• Ability to work with clients and developers at all levels • Strong interpersonal and relationship skills
• Ability to work with cross functional IT teams
• Excellent written and verbal communication skills
• Travel to client locations for extended periods (Up to 50%)

Minimum experience required for this position:

• Phone and onsite client support (Minimum 2 years experience)
• Windows Operating systems and Office support (Minimum 2 years experience)
• Specialized software support (Minimum of 1 year)
• Server and Network support (Minimum of 2 years)
• Microsoft IIS and SQL (Minimum of 1 year)
• Project management skills
• Business process analysis

Certifications:

• Microsoft certifications are a plus
• CDIA + certified is a plus

Benefits: 

• Paid Vacation
• Paid Holidays
• Health Insurance
• Dental Insurance