Blog Posts Process Management

Tech Leadership Churn in Australian Banks – Correcting The False Promise Of Bi-Modal IT

Blog: Forrester BPM Center of Excellence

In early March we held our 5th Annual Financial Services Summit 2020 in both Sydney and Melbourne, where I presented on how customer-obsessed CIOs are driving business success by: Accepting that the firm’s ultimate customer is also IT’s customer; Engaging across a wide, business-focused field while taking responsibility for revenue generating initiatives; and Leveraging design-thinking […]

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