Team Performance under Coronavirus Rules

Blog: KWKeirstead's Blog

The purpose of this article is to outline protocols for preserving office productivity when team members are required to work out of their homes.

Office workers

‘Work’ is the transformation of information/ knowledge to action.
Work consists of tasks, some of which must be performed in sequence, some not.
Different tasks need different skills, so a team approach featuring cooperation and collaboration is key to productivity.

The big question is how does an organization preserve productivity following a transition from on-location teams to virtual teams?

We can approach the question by examining the various attributes of work (what, why, who, when and where).

What – transform information/knowledge into action.

Why – to build, sustain and augment Competitive Advantage.

Who – different skillsindividuals based on different needs at workflow tasks.

When – as and when tasks along workflows become “current”.

Where – at the office, now at home.

Essentials for Task Management

Agree on tasks and their sequencing i.e. build an inventory of workflows for use at each project/initiative
Roll out your workflows to a workflow/workload Case Management Platform i.e. ACM/BPM (Adaptive Case Management/Business Process Management), featuring a workflow engine that auto-posts tasks to the attention of workers with the required skill sets to enable workers to take “ownership” of specific tasks.
Provide facilities for workers at tasks to view project/initiative data, perform work, highlight progress, record data/observations at tasks, and declare tasks to be complete when the time is right.
Allow workers to communicate with peers with supervisors re tasks that are current along project/initiative workflows/timelines.
Allow supervisors using workload management tools (i.e. R.A.L.B. – Resource Allocation, Leveling and Balancing) to adjust task priorities.
Build up project/initiative Histories so that workers can view progress, improve decision-making at Casestasks and anticipate/plan future progress.

Success with digital transformation

For quick results, contact a consultant who can walk you through the eight steps detailed in “How to Install BPM in a Company”.