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Survey: Americans Are Frustrated by Security Measures

Blog: Enterprise Decision Management Blog

Despite the constant news of data breaches and card compromises, it seems that millions of Americans think web and phone security measures are too complicated. This is borne out in a new survey conducted by FICO and 72 Point, who polled 2,000 U.S. adults found 81 percent don’t see the need for what they consider unnecessary security procedures.

Some surprising stats:

“There’s a real discrepancy here – consumers are glad their bank is protecting them, but they’re frustrated that the protection is making it harder for them to open accounts and make purchases,” says TJ Horan, who oversees fraud solutions at FICO. “When it comes to digital transformation, a smooth customer experience is going to be vital. The winners will be the firms that can balance this against the need to stop fraud.”

A survey we did among UK consumers found similar results. We also recorded a short video on how consumers can stay safe online.

You can see more results from our survey in this infographic:

FICO survey infographic

The post Survey: Americans Are Frustrated by Security Measures appeared first on FICO.

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