Contributed on March 24, 2011

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Social BPM

Description

From a presentation that I gave at the IRM BPM conference in London, September 2010, and at the Business Rules Forum/Building Business Capabilities conference in DC, October 2010.

Transcript

Social BPM
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Copyright Kemsley Design Ltd., 2010
Agenda
Defining BPM and social software
BPM and Enterprise 2.0
Collaborative process modeling
Runtime process collaboration
Online BPM communities
Software as a service
Impacts and future directions
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What Is BPM?
A management discipline for improving cross-functional business processes.
The methods and technology tools used to manage and optimize business processes.
Model
Automate
Optimize
Monitor
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What Is Web 2.0?
Consumer-facing social software
Software as a service
User-created content
Lightweight development models for mashups
Image copyright The Economist, 2010
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Web 2.0 Examples
Gmail: rich interface,constantly upgraded
Wikipedia: content frommany authors
Google Maps: open APIadds to other apps
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What Is Enterprise 2.0?
Enterprise-facing social software
Business purpose, not purely social:
Social interaction to strengthen weak ties
Social production to collaboratively produce content
SaaS or on-premise
Internal or external
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Enterprise 2.0 Examples
Beehive, IBM’s internal social network
Social interaction
SAP’s external community networks
Social production
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Collaboration, Social Networking and BPM
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Drivers For BPM And E2.0
Changing user expectations
Trends towards greater collaboration
Lack of agility in many current BPMS implementations
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Collaborative Process Modeling
Multiple people participate in process discovery, modeling and documentation
Captures “tribal knowledge”
Internal and external participants
Technical and non-technical participants
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Collaborative Process Modeling: Examples
IBM BPM [Lombardi] Blueprint
SAP Gravity on StreamWork
ARISalign
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Runtime Process Collaboration With Dynamic BPM
User can “step outside” structured process + create ad hoc collaboration
Audit trail and artifacts captured within BPMS audit log
Eliminates uncontrolled(unaudited) email processes
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Runtime Process Collaboration: Examples
HandySoft
Fujitsu
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Online BPM Communities
External communities of practice
Provide idea exchange, tools
Augment or replace internal BPM center of excellence
May be vendor specific/sponsored
Internal center of excellence
Discussion forums
Collaboration linked to process models
Collaboration linked to process instances
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Online BPM Communities: Examples
External communities of practice
IBM BlueWorks
Business Process Incubator
Software AG ARISalign
Internal center ofexcellence
Appian
Global 360
Fujitsu
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BPM Software As A Service
Reduce capital costs
Full capabilities of on-premise version
Design and run from anywhere
Key targets:
Business process outsourcers
Small and medium business
Business-to-business processes
Development and test systems
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BPM Software As A Service: Examples
Appian Anywhere
Fujitsu InterstageBPM
Cordys Process Factory
Intalio|Cloud
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Impacts of BPM andEnterprise 2.0
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The Analysts Agree……Social BPM Has Arrived
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Social/Cultural Impacts
Participatory culture for collaborative modeling
Business must commit resources
IT must allow business to participate
Comfort level for collaborative execution
Users must feel comfortable deviating from predefined structured process
Management must allow sufficient autonomy
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Technological Impacts
Standardized RSS/Atom feeds for repurposing data and user-created dashboards
IM/SMS/microblogging for process alerts
Rich user interfaces (AJAX) eliminate desktop installation
User-created mashups
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Economic Impacts
RIA and lightweight development models lower development costs
Fast graphical development
End-user composition
Software as a service BPMS lowers capital costs
Runtime collaboration lowers cost and latency of process modeling
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Barriers To Adoption
Perceived loss of management control over processes
Lack of understanding/trust in lightweight development models/tools
Risk of data loss or security breach with SaaS BPMS
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The (Enterprise 2.0) Future Is Already Here
BPMS vendors incorporating Enterprise 2.0 functionality
RIA configurable user interfaces
Lightweight integration
RSS/event feeds
Design collaboration
Runtime collaboration
SaaS
These are facilitating change in BPM
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What To Expect In The Future
User tagging of process instances
Dynamic subprocess definition
Integrated IM and other synchronous communication
Goal-oriented shift of process responsibility from management to knowledge workers
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Questions?
Sandy Kemsley
Kemsley Design Ltd.
email: sandy@kemsleydesign.com
blog: www.column2.com
twitter: @skemsley
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