SLA Management: 7 Critical Challenges Every Support Team Faces
Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience – Customer Service and Experience Blog by HappyFox
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Your phone buzzes at 11:30 PM. Another SLA breach. The third one this week. As a support manager, you know...
The post SLA Management: 7 Critical Challenges Every Support Team Faces first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.