Skills and Roles Needed For Your Process Mining Project
One of the challenges of applying process mining is that different skills need to come together to make it a success. Sometimes, you will find multiple skills in one person, but often you need to put together a multi-disciplinary team of people complementing each other.
Here is an overview of the most important roles that your team should cover.
IT Administrator
While you will define what kind of data you need for your process mining project, you will typically not extract the data from the IT system yourself. Instead, you will work together with the IT department who will extract the data for you.
The IT administrator will also be able to help you clarify questions about the data itself and provide you with a data dictionary about the meaning of the different data fields.
It is a good idea to involve the IT team early in your project, so that they understand what you want to do and what kind of data you need.
Data Specialist
Some systems can provide a data extract that can immediately be used for your process mining analysis. However, more often than not you will need to combine different data sources or re-format your data in some way.
While most process analysts will be able to re-work their source data in Excel, for larger data sets you need skills to merge and process your data via SQL, ETL tools, or via scripting languages like Python or R.…
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