Service Design: 5 principles to improve CX, EX and business
Blog: Forrester BPM Center of Excellence
Every customer journey, as simple as it looks, happens in a more and more complex ecosystem. Think about your last online purchase: you interacted with an online store, on your computer or your mobile, and got your order delivered at home as planned. Simple? Well… on the front stage yes. But if you take the […]
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