Blog Posts Process Management

Scaling Customer Success Through Digital Can Double Your ROI

Blog: Forrester BPM Center of Excellence

Customer success (CS) teams continue to improve as important business functions. As B2B firms dedicate more resources to CS, leadership wants reassurance that this investment delivers solid returns. Proving this becomes challenging when scaling customer success happens primarily through headcount and by teams segmenting coverage into low-touch and high-touch models. As the costs grow, so […]

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