Sales And Service Tech: Two Sides Of The Same Coin?
Blog: Forrester BPM Center of Excellence
Automation and AI are changing the nature of work. Every company job, including every front-office job, will be impacted. Always-available commerce and intelligent guided-selling solutions erode field sales teams. Automated self-service obsoletes generalists and tier 1 customer service agents. Thisi means that inside sales teams are now handling more highly considered purchases. Customer service agents […]