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RPA in the Healthcare Industry


In 2013, HealthLeaders reported 3 out of 4 hospital and health systems CEOs indicated overall cost reduction and efficiency as one of their top two financial priorities. The automation of manual tasks is an important strategy for performance improvement as the healthcare industry continually works to cut costs and improve efficiency.

Robotic process automation (RPA) might not be one of the first options discussed when considering the implementation of process automation in the healthcare industry, but it is a place where RPA has the potential for great transformation. RPA is essential to streamlining back-office processes eliminating paperwork and reducing the amount of time it takes to process files. However, RPA goes far beyond these simple tasks. It helps healthcare providers not only reduce costs and gain efficiency, but also increase the quality of patient care and the amount of time spent with patients.

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