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RPA and the Future of Work, Dystopian Views

Blog: Craig Le Clair's Blog

In the last several months, I’ve given ten talks on Robotic Process Automation (RPA), it’s relationship to AI and future affect on jobs. These were mostly at tech conferences where the audience is a mix of corporate and government technology and business leaders. The industries represented are diverse, as is the process focus and expertise. But participants are similar in important ways. They are excited, if not well informed, about the potential of AI and robotics. The average IQ in the room seems well above the US average of 98 which is is a solid ninth in world rankings. And lastly, they all will benefit either professionally or financially from the progression of robotics.

No shame in making money. I wish I’d made more. But there is more then a hint of nervous discomfort just below the surface that stems from the removal of humans from the workforce. There are many cute references to taking the robot out of the human. This is supposed to mean that we are using humans essentially as robots, and the less we do that, the better off they will be. But the fact is, many workers today are good at the routine, feel productive, and may lack the mental quickness for other tasks. Several firms had given human names to their new digital workers as if calling them Yoda or Jennifer will make them more accepted by the people they are replacing.

RPA Targets The Cubicle Working Class

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