RPA and Operational Analytics
Robotic process automation (RPA) is emerging as the leading technology for process automation and is giving companies the ability to make great strides in executing business activities more efficiently. While RPA is credited with being transformational due to its automation capacities, one of RPA’s under-discussed features is its ability to provide operational analytics. RPA generates and gathers data that allows companies to analyze and act on advanced metrics. This not only helps organizations streamline business processes, but it also allows companies to more quickly achieve specific benchmarks and goals.
For example, we know RPA software robots can process an order, but they can also provide information about the amount of time it takes to complete the transaction and if any exceptions were generated during the process. This window into a company’s operational structure can be a key driver in leveraging lean processes and strategies if companies adequately review this data and implement its lessons.
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