Roger Tregear on implementing BPM and building the Office of BPM

One of the most common questions I hear from BPM Tips readers is: “I am developing BPM capabilities in organization. Where should I start? What are the things to focus on and how to make others care about BPM?”

To help you find answers for those questions I invited Roger Tregear from Leonardo Consulting for an interview.

Roger shares a lot of practical advice on things you should focus on, proper communication, finding right approach and size for the Office of BPM and many others.

RSS readers – go here for the full interview (4 additional minutes with answer for the bonus question).

Quotes

“We need to reimagine management”

“If we are not improving performance of the processes then the rest is a waste of time”

“We work on all [7 Enablers of BPM] together more or less in sync”

“If you have nothing then the first thing to start with is architecture”

“Reference frameworks don’t define unique processes”

“There are no standard organizations”

“The first 3 things you have to get right are: communicate, communicate, and communicate”

“It is going to get harder before it gets easier”

“The best way to prove [BPM] is worth doing, is to be successful”

“The main job of the Office of BPM is to increase capability of the rest of the organization”

“If being the process police is your only role, you are going to have a problem”

“The only way any organization can create value is via cross-functional business processes”

“Success means you are going to have 20 phone calls: come and help us. You need to survive that success.”

“Organization needs to be very clear about its compelling reason(s) for doing BPM”

“Process architecture only needs to be good enough”

Roger_Tregear_Interview

Resources mentioned in this episode

“Establishing the Office of Business Process Management”
http://info.leonardo.com.au/establishing-the-office-of-business-process-management

“Questioning BPM?”
http://www.mkpress.com/QBPM/

7 Enablers of BPM
http://blog.leonardo.com.au/disrupting-process-management-the-7enablers-of-bpm

BPTrends website
http://www.bptrends.com/

Leonardo Consulting website
http://www.leonardo.com.au/

About Roger Tregear

Roger Tregear is a Consulting Director with Leonardo Consulting. He delivers BPM education and consulting assignments worldwide. Based in Canberra (Australia), Roger spends his working life talking, consulting, thinking and writing about the analysis, improvement, innovation and management of business processes. He works around the world, especially in Australia, New Zealand, U.S.A., India, Saudi Arabia and other Arab States. He is a regular columnist for BPTrends, author of Practical Process (2013), co-author of Establishing the Office of Business Process Management (2011), and edited the recent book Questioning BPM? with Paul Harmon. A new book, Reimagining Management, will be published later this year.