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Robotic Process Automation – Why and How Your Competitors are Ahead


It’s a pretty safe bet most people reading this post are reasonably familiar with what Robotic Process Automation (RPA) means and what the technology can do.  It’s also likely their knowledge exceeds their company’s – which could be just turning its attention to robotic software. The question to ask is: where’s the competition?  From our perspective, at least some are moving faster – maybe more. If so, what should be your company’s response? What best practices can be leveraged to expedite adoption and benefits from this technology?

Roadblocks to RPA Adoption

From UiPath’s perspective, even rapid growth can’t whitewash the question of why more companies aren’t rushing to embrace process automation. After all, automatons take over repetitive jobs no one particularly enjoys, work 24/7, can’t drift into mistakes, and scale up and down at a moment’s notice.

In fact, years of experience has taught us very real barriers to entry, factors that need to be recognized and confronted for any widespread introduction of robotic software to succeed, exist.

Why Some Companies Succeed

All companies face these barriers to greater or lesser degrees, so what enables some to break through and implement the technology quicker and faster than others? More importantly, can other companies apply the success techniques UiPath has observed? To answer the last question first; yes, the successful tactics we’ve seen aren’t unique, just well planned and executed.  For the first question, three traits distinguish first-movers from also-rans.

As a practical matter, these three elements generally converge rather than emerge simultaneously. The first element – creatively responding to constant cost pressures, allows decision-makers to become aware of and knowledgeable about RPA products over time – before urgent pain hits. When it does hit, a leader can turn informed decision-makers into a consensus for innovative change.

How Innovative Companies Transform Operations

This consensus for change is usually defined in scope by the urgent organizational pain that forged it and the stakeholder who leads it.  Based on what we’ve seen at UiPath, there are common milestones in the transformational roadmap.

The ‘run’ goal is to establish practical governance methodology for: process change management; business workflow qualification and prioritization; resource training and vendor management; IT, business continuity and infrastructure planning; automation resourcing, reporting and management.

One word hasn’t been used in this elucidation of our experiences with innovative clients – strategic. In fact, everything mentioned has been strictly tactical in nature. Would a strategic approach to process automation be more advantageous? Yes. A strategic plan is more likely to use resources more efficiently and reap more benefits over time than tactical actions.  However, a funded strategic plan for robotic process automation is so seldom seen that holding it up as an aspiration standard would simply be misleading.  We look forward to future clients changing our minds.

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