process management blog posts

Revenge Spending Meets Increased Credit Card Debt For Younger Consumers

Blog: Forrester BPM Center of Excellence

Revenge spending, financial avoidance, and impulse buying are just a few financial behaviors with Gen Z consumers that may seem beneficial to companies in the short-term but have disadvantageous consequences in the long run. In Q4 of 2022, credit card balances reached $986 billion, surpassing the pre-pandemic record of $927 billion. When digging into credit […]