Blog Posts Process Management

Retail’s Secret Growth Weapon: Generous, Flexible Online Returns

Blog: Forrester BPM Center of Excellence

As eCommerce continues to grow, so do online returns. Digitally native startups are shifting shopper expectations with their customer-centric return processes, leading traditional retailers to rethink how they handle returns. I recently dug into returns and the result is my new research, “Retailers, Reduce The Pain of Online Returns.” Some of our key findings: Shoppers […]

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