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Retailers: Stop Your Obsession With Fast, Free Delivery

Blog: Forrester BPM Center of Excellence

For customers today, fast and free shipping is becoming the expectation, not a luxury. The conundrum: As shipping times decrease, and customer expectations increase, how do you deliver packages to shoppers inexpensively, effectively, and efficiently? Retailers see shipping as a competitive differentiator: After Amazon announced its plans to invest hundreds of millions of dollars in […]

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