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Remove admin time by implementing Mobile BPM

Blog: LitheIT

As consumers of IT we are used to being presented with different interfaces when buying services. Consider the experience of Internet shopping. The interface I am presented with is now device specific so that I get the best experience on my PC, laptop, tablet and smart phone.

So why should it be different in a business to business context? Many businesses develop applications that will only work over a browser, and in many cases are limited to working only when on the corporate LAN. To become agile, organisations should start to look at providing the information their staff need, irrespective of location, on device specific interfaces.
Traditional IT departments shy away from multi-device development as they typically don’t have the skills or budget to develop applications for different platforms. They often cannot describe a positive ROI when justifying the costs of multi-device development, and in doing so reduce agility.

With Mobile BPM solutions, this barrier is removed. Recent innovations in BPMS vendor platforms are allowing processes and applications to be developed once, and executed on the business persons’ device of choice, with no additional development cost. The process designer can choose what information is presented to mobile devices to allow them to complete their process step.

Imagine the benefits of allowing the Mobile BPM enabled salesperson to initiate a sales process whilst sitting with the client, allowing them to focus 100% on the next lead when they leave the room, instead of heading back to the office to complete an admin process. Imagine a process where VAT receipts are uploaded as photographs, categorised and justified with minimal effort, again freeing admin burden from sales and executive resources. The list of possibilities is endless.

As Mobile BPM is relatively new, complex customisations are not yet available out of the box, however what is there allows businesses to increase efficiency, reduce response times and free their key resources to focus all energy on what they are employed to do.

If you are interested in finding out more about Mobile BPM and how it can help your business contact me at 0141 314 3707 or at AnthonyMurphy@Litheit.com for a chat. For more information about Lithe IT BPM services please visit http://www.litheit.com

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