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Redesign Your Physical Location To Successfully Welcome Customers Back

Blog: Forrester BPM Center of Excellence

Consumer-facing services and retail businesses in parts of the US are readying themselves to reopen. But judging from current guidelines, grocery store experiences, and global examples like Singapore Disneyland’s reopening, one thing is crystal clear: Don’t expect a “return to normal” anytime soon. Your customer is a key reason why. COVID-19 will cast a long […]

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