Redefining Workplace Excellence in Testing Times
Blog: NASSCOM Official Blog
In the last few months, the outbreak of COVID-19 pandemic has affected the demand and supply side of delivery. Global delivery teams are facing the growing intensity of the situation and trying their best to face the rising challenges head-on. Undoubtedly, the current situation has changed the way we used to work. We are now confined to the boundaries of our homes working for extended hours in the physical absence of our encouraging colleagues. There is less chatter, lesser physical interaction and 1–1 conversation with our co-workers and clients for most of us.
Some of you would agree that it’s easy to talk than to type. For client-facing teams, the need for constant communication especially for the leads to resolve critical queries was a big challenge. Despite remote working, the team leaders were always available to guide the teams with a strong focus to not only meet expectations, instead to exceed client expectations to the fullest.
Here are some best practices that our teams embraced during the COVID-19 remote working journey that helped us sail through seamlessly so far.
- All Hands Meetings
Knowing that communication is the key to success while working remotely, regular meetings at the start of the day helped the team to streamline the deliverables of the day and discuss the challenges. The frequent team connects led to better team bonding and quality output.
2. Flexible Work Schedule
Leaders need to ensure that the team members are allowed to operate with flexible schedules and at the same time it is equally important that everyone follows the collaboration commitments. Team huddles help understand each other’s availability during the day, improves co-ordination and is equally important in achieving the desired output.
While internal meetings are aimed at achieving formalized goals, communication can still be informal and open. This can act as a stress buster and promote brewing of new ideas and improvements.
3. Empathy and Positive Emotional Response
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