Blog Posts Process Management

Reap The Rewards Of Empathy, The Emotional Buoy Of Trust

Blog: Forrester BPM Center of Excellence

This week, we are thrilled to release new research: Build Trust And Lasting Emotional Bonds With Empathy. This report delves into empathy, one of the most critical of the seven levers of trust defined in the trust imperative. Forrester defines empathy as: The perception that an organization is emotionally connected to its customers, employees, […]

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