Quality Function Deployment (QFD)
Blog: Biz-Performance, David Brown
When to Use
Quality Function Deployment is most typically utilised during the design of new processes in the “To-Be” Process Model deliverable but can also be useful during the creation of the “To-Be” Measurement Dashboard in identifying how processes should be measured.
Through the iterative use of the “House of Quality” matrix, QFD allows for customer requirements to be translated into actionable items in production, process planning and in manufacturing production:
QFD can also be in a similar manner as an effective planning tool for translating company objectives into strategies for departments or divisions