Quality Function Deployment (QFD)
Blog: Biz-Performance, David Brown
Translation of customer requirements into lower level design requirements (e.g. process requirements) through the use of the “House of Quality” matrix.
When to Use
Through the iterative use of the “House of Quality” matrix, QFD allows for customer requirements to be translated into actionable items in production, process planning and in manufacturing production:
QFD can also be in a similar manner as an effective planning tool for translating company objectives into strategies for departments or divisions