Q&A — Uniting CX + Marketing At CX North America
Blog: Forrester BPM Center of Excellence
I talk to lots of marketing and customer experience (CX) professionals as part of my job. I keep hearing over and over about how both groups are struggling to secure buy-in, differentiate, and win over customers. I also hear story after story of marketing and CX pros at odds with each other — they are […]
Leave a Comment
You must be logged in to post a comment.