Blog Posts Process Management

Q&A On CX Measurement And ROI

Blog: Forrester BPM Center of Excellence

I recently co-hosted the webinar How To Prove The ROI Of CX with Ben Brown, a senior consultant from Forrester’s Total Economic Impact team. Ben creates ROI models for a living, so he was the perfect partner in crime for this webinar. Participants asked us questions about CX measurement, business cases, and ROI. We wanted […]

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