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Put contact center technology at the heart of your customer experience

Blog: OpenText

The contact center is at the heart of today’s customer experience. Contact center interactions are critical to customer experience in a digital age, and data from these interactions can be used to create actionable insights to help businesses optimize the customer journey. A 2017 McKinsey & Company report on customer experience highlights how we improve …

The post Put contact center technology at the heart of your customer experience appeared first on OpenText Blogs.

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